I can't speak for everyone but I will definitely speak for myself and say that I HATE LINES!!Like honestly, when it can't be helped I can be more accepting but majority of the time there's a line because of some bullshit reason. Let me take you through the top 5 causes for lines that drives me INSANE!
No particular order, because to me they're all frustrating:
1. Business Hour Socializing
Now!, while I do admire great customer service, when it's taken too seriously it becomes a pain in the ass (yes, literally for some who's been sitting for the past 30 minutes and prob have another 30 to go). I'm sure you're thinking "how can good customer service contribute to bad business service?".
Well smartass, think about an employee socializing with you the client when you're up to be attended to. Sounds fun? Sounds like good service right? Now!, think about you being number 10 in that same line and the 9 others are having small "chit-chats" about everything in their life and their sister's life (I mean, cmon, if you're so interested in them and what's happening send a damn friend request on FaceBook and you can chat ALL night when you get home). All this overly social chit-chat prohibits the employee from working efficiently. I'm sure now that you're number 10 in the line you won't think of it as such "good" customer service anymore.
2. Fossil Service
Before you misinterpret what I'm about to say, just know that I have nothing but utmost respect for my elders, but that doesn't mean they don't annoy the shit out of me!
SO, while I do admire the fact that companies are giving jobs to older folks and/ or keeping them in the workforce, I think that the process should be carefully thought through. I mean, I've been to supermarkets for example where there would be some elderly employees working the cashier and it's as though they enjoy creating a long line to feel more alive.
It's not even a matter of being mentally capable of performing, but sometimes they just can't physically keep up with the tasks. Don't get me wrong, I'm not saying they need to act like they're auditioning for a fitness commercial but a little more pep is needed. So many times I'm watching them stretch, grab and swipe SO slower that I just wanna hop over the counter and ask if they want me to check-out my own stuff! (I've honestly been tempted)...but what's worst is when I'm finished after being number 2 in line and I look back and see that there are atleast 6 more people. All I can say to them is "sucks to be you in the back of the line!"
3. Senseless Employees (Dumbass)
I don't know if it's ME but I don't think that if I'm coming to YOU and paying YOU for a service I should have to tell YOU how to do YOUR job. If I have a problem don't ask me no irrelevant questions please, if I'm here for your help clearly means I don't know how to solve it myself.
How many times have you gone to a help desk for example and present them with an issue with THEIR product and they can't help you? I mean, come the fuck on! You people are the ones that created this! Now, I'm gonna stay 30 minutes dealing with this ignorant human trying to convince me that the problem is something they can't fix (meanwhile THAT SPECIFIC PERSON is the one that personally can't solve it). Instead of being redirected elsewhere, that person feels the need to experiment fully knowing that they don't possess the skill to help me (tik tok, stop wasting my time! and there's a whole set of people behind me that they're probably gonna do the same shit to). Like, why are companies not educating their employees? Why put a dummy to help dummies? YES, I am a dummy when it comes to this, which is why I came for help!! If you can't do the job, recommend me elsewhere, it's so simple.
4. Communication Barrier & Illiteracy.
Don't even get me started on this! Imagine having an international counter and the help desk personnel can't speak an international language which is ENGLISH or even any other language besides their own (If you have an international desk most likely means you have international customers. Having international customers often brings you in a situation where they dont speak your language). Don't stop imaging as yet!! Now imagine having a conversation right now, imagine how this person can possibly help me. Maybe it's me? Maybe I'm hoping for too much?.....but if a big part of your clientele are international and don't speak your language, wouldn't it be smart to have some workers who can maybe speak English?
Imagine being in a line having to witness this, having to witness one of the other persons in the line having to translate for the employee and the client. Imagine having to look at the other 9 in front of you knowing that atleast 4 more persons can't speak the language of the country we're in! FUCK MY LIFE!
5. Lack of Employees.
Honestly, how fucking cheap can you be?! If you' have a large client base that clearly means that business is good, which translates to MAKING MONEY and which should clearly tell you that you have to grow! Now tell me, if you're making money and don't want to spend it to convenience your business and it's clients, how do you expect to prosper?
I've been to a bank where they renovated and added about 3 extra teller windows and these windows are always empty. So what are these extra tell windows for? Seems to me like they ran out of design ideas so it was easier to put more windows rather than just empty walls. Lets get serious! If you have the means to do so knowing that you have a large client base, invest in more workers!! Nothing is worst than seing long lines, space for more employees but no one there to fill the space and help lessen the traffic,
I often feel as though I should be more prepared when going to certain places. Maybe I should start walking with lunch kit and a fully charged food to watch Netflix and have snacks while I wait!!!
No particular order, because to me they're all frustrating:
1. Business Hour Socializing
Now!, while I do admire great customer service, when it's taken too seriously it becomes a pain in the ass (yes, literally for some who's been sitting for the past 30 minutes and prob have another 30 to go). I'm sure you're thinking "how can good customer service contribute to bad business service?".
Well smartass, think about an employee socializing with you the client when you're up to be attended to. Sounds fun? Sounds like good service right? Now!, think about you being number 10 in that same line and the 9 others are having small "chit-chats" about everything in their life and their sister's life (I mean, cmon, if you're so interested in them and what's happening send a damn friend request on FaceBook and you can chat ALL night when you get home). All this overly social chit-chat prohibits the employee from working efficiently. I'm sure now that you're number 10 in the line you won't think of it as such "good" customer service anymore.
2. Fossil Service
Before you misinterpret what I'm about to say, just know that I have nothing but utmost respect for my elders, but that doesn't mean they don't annoy the shit out of me!
SO, while I do admire the fact that companies are giving jobs to older folks and/ or keeping them in the workforce, I think that the process should be carefully thought through. I mean, I've been to supermarkets for example where there would be some elderly employees working the cashier and it's as though they enjoy creating a long line to feel more alive.
It's not even a matter of being mentally capable of performing, but sometimes they just can't physically keep up with the tasks. Don't get me wrong, I'm not saying they need to act like they're auditioning for a fitness commercial but a little more pep is needed. So many times I'm watching them stretch, grab and swipe SO slower that I just wanna hop over the counter and ask if they want me to check-out my own stuff! (I've honestly been tempted)...but what's worst is when I'm finished after being number 2 in line and I look back and see that there are atleast 6 more people. All I can say to them is "sucks to be you in the back of the line!"
3. Senseless Employees (Dumbass)
I don't know if it's ME but I don't think that if I'm coming to YOU and paying YOU for a service I should have to tell YOU how to do YOUR job. If I have a problem don't ask me no irrelevant questions please, if I'm here for your help clearly means I don't know how to solve it myself.
How many times have you gone to a help desk for example and present them with an issue with THEIR product and they can't help you? I mean, come the fuck on! You people are the ones that created this! Now, I'm gonna stay 30 minutes dealing with this ignorant human trying to convince me that the problem is something they can't fix (meanwhile THAT SPECIFIC PERSON is the one that personally can't solve it). Instead of being redirected elsewhere, that person feels the need to experiment fully knowing that they don't possess the skill to help me (tik tok, stop wasting my time! and there's a whole set of people behind me that they're probably gonna do the same shit to). Like, why are companies not educating their employees? Why put a dummy to help dummies? YES, I am a dummy when it comes to this, which is why I came for help!! If you can't do the job, recommend me elsewhere, it's so simple.
4. Communication Barrier & Illiteracy.
Don't even get me started on this! Imagine having an international counter and the help desk personnel can't speak an international language which is ENGLISH or even any other language besides their own (If you have an international desk most likely means you have international customers. Having international customers often brings you in a situation where they dont speak your language). Don't stop imaging as yet!! Now imagine having a conversation right now, imagine how this person can possibly help me. Maybe it's me? Maybe I'm hoping for too much?.....but if a big part of your clientele are international and don't speak your language, wouldn't it be smart to have some workers who can maybe speak English?
Imagine being in a line having to witness this, having to witness one of the other persons in the line having to translate for the employee and the client. Imagine having to look at the other 9 in front of you knowing that atleast 4 more persons can't speak the language of the country we're in! FUCK MY LIFE!
5. Lack of Employees.
Honestly, how fucking cheap can you be?! If you' have a large client base that clearly means that business is good, which translates to MAKING MONEY and which should clearly tell you that you have to grow! Now tell me, if you're making money and don't want to spend it to convenience your business and it's clients, how do you expect to prosper?
I've been to a bank where they renovated and added about 3 extra teller windows and these windows are always empty. So what are these extra tell windows for? Seems to me like they ran out of design ideas so it was easier to put more windows rather than just empty walls. Lets get serious! If you have the means to do so knowing that you have a large client base, invest in more workers!! Nothing is worst than seing long lines, space for more employees but no one there to fill the space and help lessen the traffic,
I often feel as though I should be more prepared when going to certain places. Maybe I should start walking with lunch kit and a fully charged food to watch Netflix and have snacks while I wait!!!
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